Big Fig Mattress Complaints

Founded in 2015, Big Fig is an American mattress company that specializes in providing mattresses, bed frames, and foundations for plus-size sleepers. According to the manufacturers, their mattresses can support up to 1,100 pounds and deliver durability, comfort, and maximum temperature regulation for the next 20 years. However, not everyone is happy with their purchase, as some buyers have reported issues with sagging, pressure relief, and firmness of the mattress.

Here are some of the most common complaints about Big Fig mattresses. We'll also offer Big Fig mattress alternatives, based on our 2-stage review process, to help sleepers find an ideal pick for their comfort and support needs.

Big Fig Mattress Sags Overtime

Some buyers of the Big Fig Mattress have complained about their mattresses sagging after only a few years of use. They stated that they've been rotating their one sided mattress regularly, but still, the sagging on both sides of the bed was so drastic they were either sliding into it or leaning inclined along it. There are several reasons why your mattress sags and feels less comfortable over time. For starters, sleeping on a foam mattress night after night means it bears constant weight, which can cause the materials to wear down eventually. A shared Big Fig mattress will wear out even quicker. Keeping your mattress on the wrong foundation can also cause it to dip, leading to material damage. Generally, box springs lack the needed support for foam beds. If you're using a high density poly foam mattress, you may want to keep it on bunkie boards to reinforce the foundation. If you've tried to prevent the deterioration of your mattress by rotating it, using a mattress protector, or placing it on the Big Fig Foundation to no success, you may have to replace it with a new model that suits your support preferences.

A good Big Fig Mattress alternative would be the Nolah Natural 11.

Nolah Natural 11 Mattress

The Nolah Natural 11 Mattress is an eco-friendly bed that features natural materials, including organic cotton, Talalay latex, and recycled steel coils. These materials are hypoallergenic and certified to be free of toxic chemicals, giving environmentally-conscious sleepers a comfortable, supportive, and healthy sleep experience. You can purchase this luxury mattress for $1,449 for the queen-size model. 

Looking for a supportive mattress that delivers the support you need while still offering the perfect plush? You may want to check out the Nolah Natural 11. Touted as an environmentally-friendly mattress, this medium-firm latex hybrid mattress is ideal for contouring to the body while limiting sinkage. According to the manufacturers, the Nolah Natural 11 can hold up to 700 pounds with 350 pounds on each side. Its Talalay latex transition layer and pocketed coil support layer ensures deep, full-body support. The mattress is also compatible with any flat surface, including box springs, foundations, and platforms. This means you can have peace of mind knowing that your bed frame won't affect your mattress' integrity over time. 

Nolah offers a 120-night trial period on their mattresses. You can return your Nolah Natural 11 after a 30-day break-in period if you decide it isn't suitable for your needs. Each mattress has a partially prorated warranty covering defects in workmanship and materials. 

Big Fig Has Poor Customer Service

Customers have also complained about the company's poor customer service. They stated how every Big Fig Mattress review mentioned how good Big Fig's customer service was only for them to be disappointed. Most complaints regard Big Fig's return policy, which allows clients to try out their beds for 120 nights and initiate a return if they don't like their purchase. Customer satisfaction is a vital aspect of any organization, especially for mattress brands that sell their products online. A mattress company may offer poor customer service if it lacks enough resources and staff members to handle high volumes of complaints or inquiries from clients. You might also be working with a company that doesn't value customer satisfaction and only prioritizes profits over the needs of their clients. If you find yourself in this position, you may want to file a complaint with relevant consumer protection agencies like the BBB, especially if the company fails to attend to your issue.

If you're hunting for a good Big Fig mattress alternative, consider the Molecule Core.

Molecule Core Mattress 

Specially built for overall body support and recovery-focused sleep, the Molecule Core combines hyper-targeted support with advanced temperature regulation for soothing alignment and cooling comfort. As an eco-friendly mattress, it features a MOLECULEshield treatment that prevents the growth and spread of bacteria for healthier sleep. Molecule also leverages a Variable Pressure Foaming technique, which minimizes emissions by 97% than standard manufacturing. This technique also helps to get rid of off-gassing, which further eliminates the need to air out your mattress before use. The Molecule Core is currently going for $799 for the queen-size model.

According to the manufacturers, the Molecule Mattress brand boasts a team of friendly and knowledgeable customer service representatives that can be easily accessed through email, phone, and live chat. Most customers have also reported good and satisfactory experiences with Molecule's customer service, including quick response time, fast shipping, deliveries, refunds, and professionalism. If you're a side sleeper shopping on a budget, Molecule's benchmarking mattress might suit your needs. Its zoned support system and high density foam layer allows your hips and shoulders to sink into the surface more deeply for pressure relief as the support zones around the head, waist, and feet promote proper spinal alignment.

The Molecule Core Mattress comes with a 100-night sleep trial that allows buyers to return the new mattress after 30 nights if they aren't satisfied. You'll also get a limited lifetime warranty that covers defects in workmanship and materials.

Big Fig Causes Hip Pain Overtime

A user complained about waking up sore on their hips when sleeping on the Big Fig Mattress. If you're waking up with pain in your hip region that tends to disappear during daytime and then return every morning when you wake up, your sleep surface could be the culprit. Generally, your Big Fig mattress can cause hip and shoulder pain if it is not ideal for your body type, sleep position, and preferences. A sleep surface that's overly firm, too soft, or sagging can create painful pressure points around sensitive body parts, leading to pain and discomfort each morning when you wake up. To prevent hip pain, you should opt for a mattress that can offer adequate body support and cushioning, and proper spinal alignment.

An ideal firm mattress alternative would be the Zoma Boost.

Zoma Boost

The Zoma Boost is proudly made in the USA with CertiPUR-US certified foams that are low in VOCs (volatile organic compounds) and free of toxic chemicals. This makes it a smarter choice both for you and the environment. It's currently on offer going for $1,549 for the queen-size model. Each purchase comes with two free Zoma Sports pillows to help you customize your sleep surface.

When searching for your next mattress for hip pain, you want to go for a supportive and pressure-relieving option that can help maintain proper spinal alignment and soothe chronic pain. The Zoma Boost is an ideal pick for hip pain sufferers, back sleepers, and stomach sleepers, with a pillowy surface that gently cushions the hips and other sensitive body parts. It features contouring coils and pressure-relieving cushioning to help naturally support the sleeper's body, minimizing pain and promoting a good night's sleep. Although the Zoma Boost is soft and gentle, its responsive, cooling foam top layer prevents sleepers from sinking deep into the surface by gently supporting the body. It has conforming memory foam mattress layers that promote even weight distribution, minimizing the risk of experiencing pain or discomfort at night.

Each Zoma Boost Mattress comes with a 100-night trial period to give sleepers the time to test their mattress and return it if it doesn't suit their needs. A 10-year warranty covers the mattress against structural defects.

Big Fig Mattress Is Too Firm

A few buyers, especially average-weight stomach sleepers, have also complained about the Big Fig Mattress being too firm for comfort. If your sleep surface is too firm, it can put excess strain on painful pressure points and misalign your spine. Your body might also stay tense as you sleep on firm mattresses, which results in neck, muscle, or back pain. There are many reasons why your Big Fig Mattress might feel too firm for comfort. For starters, if you're sleeping on a brand-new mattress, it can take several weeks for it to soften up and conform to your weight and the unique shape of your body. That's why most mattresses have a break-in period to give sleepers time to adjust to their beds before they can initiate a return. A mattress that features materials that are naturally firm, like coils and latex, can also feel too firm for comfort. While these materials can offer excellent support and durability, they may not be an ideal pick for every sleeper's unique preferences. Here, you want to ensure that you opt for a model that's suitable for your support and comfort needs.

A perfect Big Fig Mattress alternative would be the Amerisleep AS2.

Amerisleep AS2 Mattress 

The second firmest mattress in the Amerisleep product line, the AS2, is designed to facilitate healthy spinal alignment for back, side, and stomach sleepers. Unlike traditional memory foam mattresses that use petroleum-based products, the AS2 features Bio-Pur foam, a plant-based foam that helps reduce the use of non-renewable resources. According to the manufacturers, the AS2 minimizes its carbon footprint to help create a healthy product for you and the environment. With the ongoing $450 off sale, you can purchase the AS2 for $1,099 for the queen model.

Coming in at a 6.5/10 on the firmness scale, the AS2 is an ideal pick for many sleepers, irrespective of their body types and weight. Its comfort layer comprises 2 inches of memory foam that allows you to sink in the surface for pressure relief. Its open-cell design helps prevent heat retention, a common problem for most memory foam mattresses. Beneath this lies a HIVE transition layer that offers some initial body support and boasts a quick response to pressure, giving the surface some bounce.

Like other Amerisleep mattresses, the AS2 has a 100-night sleep trial period, which allows unsatisfied sleepers to return their mattresses after a 30-night break-in period. Each purchase is protected with a 20-year warranty.

The Big Fig Mattress is Very Hard to Set Up

Other buyers have also complained about the Big Fig Mattress being too hard to install. Generally, the size and weight of your mattress will determine how hard or easy the setup process will be. For instance, if you have a larger and heavier mattress, you may need more than one person to help you lift and position it on your bed frame. The packaging and compression of your mattress also matter. If your mattress was shipped in a vacuum-sealed bag, it may need some time and a lot of effort to unroll and expand to its full size. Different mattresses have different procedures for setting them up, so always follow the guidelines that come with your product and use the appropriate tools when needed.

If you're looking for a mattress with easy-to-follow set-up instructions, you may want to check out the Natural Bliss from PlushBeds.

PlushBeds - The Natural Bliss

Handcrafted in California, the Natural Bliss boasts the world's finest quality materials. It features 100% organic materials, including a GOTS-certified organic cotton cover and a GOLS-certified organic latex layer. Aside from being GREENGUARD GOLD certified, it is hypoallergenic and free of any animal products to help you enjoy nature's secret for a healthy and restorative sleep. The Natural Bliss is currently on sale, giving shoppers about $600 in free bedding included with each purchase. You can buy the mattress for $2,249 for the queen-size model.

While they don't offer White Glove delivery services, PlushBeds claim that all their products, including the Natural Bliss, are made with minimal assembly and have easy-to-read and understand instructions. All you need to do is place the organic cotton zippered cover on your foundation, put the layers inside the cover, zip up the cover, and have your new mattress ready for use. Its thick Talalay latex layers and soft wool make it an ideal pick for sleepers looking for excellent pressure relief from their sleep surface. Back sleepers will also appreciate Nolah's zoned coil system that promotes proper spinal alignment and makes the bed even more durable.

PlushBeds gives you 100 nights to try the Natural Bliss free, and return it for a full refund if you don't love it. Customers who keep their mattresses get an industry-leading lifetime manufacturer's warranty.

Thinking of Replacing Your Big Fig Mattress with a New Model?

Overall, Big Fig mattresses are unique beds that have been specially designed with heavyweight sleepers in mind. However, as we've stated above, they also have some cons that may affect their overall performance. While the company offers a generous sleep trial period and warranty policy, some previous buyers have faced difficulty with the return procedure. If you're having a hard time adjusting to your new Big Fig mattress, you may want to contact Big Fig's customer service representatives for assistance. You have an option of chatting with them live on their site on weekdays from 8:00 AM - 7:00 PM, or contacting them during the same hour at (888) 344-6547. You can also email them at sleepwell@bigfigmattress.com.