Purple Mattress Complaints

Last Updated: April, 2023

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Purple is a popular mattress brand that offers a wide variety of sleep accessories and bedding with different specs and prices. They're well known for their innovative hyper-elastic polymer grid technology, which adapts to the sleeper's body and offers superior comfort, pressure relief, and cooling. However, not every shopper is happy with their Purple Mattress experience. 

In this article, we'll talk about some of the most common complaints from previous Purple Mattress users in detail and offer tips on how to resolve them. Guided by our 2-stage review process, we'll also provide perfect Purple Mattress alternatives to help you find a solid pick for your sleep preferences.

Purple Hybrid Premier Stops Supporting Weight

A customer complained about the Purple Hybrid Premier not supporting their body weight after a few months of use. They stated that their King-size Purple bed felt comfortable for about 6 months before they started waking up achy. There are numerous possible reasons why a new mattress can stop supporting your body weight over time. One main thing that can make your mattress lose its supporting nature is excessive wear and tear. Generally, a mattress used more often or by heavyweight sleepers is likely to experience more wear and tear compared to a model used less frequently or by lightweight sleepers. If you're a heavy sleeper, sleeping on the same spot on your Purple mattress can eventually lead to the breakdown of the materials inside, resulting in loss of support. Poor construction can also make your mattress lose its structure. If your mattress is made of low-quality materials, it might not be able to hold the pressure exerted on it by your weight over time. You might start seeing permanent indentations and collapsed edges, which can affect your Purple Mattress feel and firmness. If you've tried fixing your sagging mattress by rotating it or using a Purple mattress topper or mattress protector to no success, your best bet is to replace the Purple Hybrid Premier Mattress with a model that can offer better support and durability for your body and sleep preferences. 

A perfect alternative to this hyper-elastic polymer mattress would be the SleepOvation Mattress. 

SleepOvation Mattress

SleepOvation Mattress

SleepOvation Mattress is running a sale on their mattresses, active today June 17, 2024!

While the SleepOvation Mattress isn't certified as organic or eco-friendly by reputable authorities, it's an ideal pick for personalized comfort and improved health. It boasts an individual suspension system that supports all the bones in the human spinal column. This helps it to cradle the unique shape of the body while offering enough firmness for support. This comfortable mattress is currently on a 33% off sale, so you can purchase their queen-size model for $1,775.

The SleepOvation Mattress is well-known for facilitating comfort for a wide range of sleepers, irrespective of their body weights and sleep preferences. According to the manufacturers, it can support over 300 pounds. Its unique construction enables it to accommodate sleepers of various body types and distribute weight evenly across the surface, offering much-needed comfort, pressure relief and support. Generally, weight distribution plays a pivotal role in relieving overall restless sleep and preventing hip and back pain. This makes the SleepOvation Mattress a solid pick for back pain sufferers and those with restless leg syndrome. It's also a great choice for individuals whose major concern is sleeping hot, thanks to its breathable, stretchy mattress cover and cooling air channels specially designed to maintain cool temperatures throughout the night for a refreshing night's sleep.

With this high-quality mattress, you'll receive a 100-night sleep trial and return it after a 30-day break-in period for a full refund. Like the Purple Mattress warranty, all their mattresses are backed by a 10-year warranty.

Purple Mattress Doesn't Cool as Stated

Some buyers have complained about their Purple mattresses not cooling as stated. There could be many reasons why your sleep surface isn't cooling as expected, depending on the type and quality of the materials used for construction. For instance, if you're using a memory foam mattress, such as the Purple Mattress, it may retain more body heat compared to other mattress types due to its dense and conforming nature. According to the manufacturers, Purple offers hybrid mattresses with innovative materials that should help dissipate excess heat and prevent heat retention. These include the SoftFlex Purple Mattress cover that boasts moisture-wicking properties and the Purple Grid technology, which should further help in temperature regulation.

While you can take all the necessary measures to prevent heat buildup, including using Purple sheets to enhance cooling, it's your sleep surface that'll have a prolonged effect. With a good cooling mattress, you don't need to put extra effort into keeping yourself cool each night.

Purple Mattress is running a sale on their mattresses, active today June 17, 2024!

If you're a strict hot sleeper, you may want to check out a breathable mattress that sleeps cool, such as the Molecule 2 AirTEC Mattress.

Molecule 2 AirTEC Mattress

Molecule 2 AirTEC Mattress

Molecule 2 is running a sale on their mattresses, active today June 17, 2024!

Considered the best cooling mattress by many shoppers, the Molecule 2 AirTEC Mattress features a proprietary open-cell AirTEC foam layer that promotes maximum airflow across the surface and an extra plush quilted layer with MOLECULEshield antimicrobial treatment to offer a clean and cool sleeping surface. For only $1,299, you can get this cooling mattress with numerous environmentally-friendly features. In addition to the organic cotton cover and CertiPUR-US certified foams, this Molecule Mattress uses Microban treatment to prevent the growth of mold, mildew, and bacteria. Each mattress purchase comes with 2 free pillows to help you customize your sleep surface.

While most all-foam beds are notorious for trapping body heat, this mattress rates above average for regulating temperature, mainly thanks to its AirTEC technology. Its AirTEC layer comprises open cells that encourage airflow throughout the surface even when compressed. The polyester and spandex blend cover is uniquely designed for breathability and to help promote a cool sleep. Lastly, we've got the CounterFLO support layer that improves circulation.

The Molecule 2 AirTEC Mattress is backed by a 100-night sleep trial period. Shoppers are required to sleep on the mattress for 30 days before initiating a return. Each purchase is also protected by a lifetime warranty covering defects in materials and workmanship.

Purple Mattress Has a Strong Initial Off-gassing Smell that Takes Forever to Dissipate

Other shoppers have raised concerns about the strong initial off-gassing smell of the Purple Hybrid Mattress. They stated they had used their Purple mattresses for over a week, but the stench was still there. The strong odor from your new mattress is usually caused by the release of VOCs (volatile organic compounds) from the materials used during the manufacturing process. This process is more common in bed-in-a-box mattresses that are vacuum-sealed after production and packed for shipment. Memory foam and polyurethane foam mattresses are more prone to off-gassing compared to natural materials. And since the Purple Mattress ships when compressed in a cardboard box, you'll likely experience that chemical smell shoppers get from an unboxed foam bed. While this smell usually disperses over time, it can take a day or two to several weeks. This depends on various factors, such as the ventilation of your room, the type of your mattress, and your personal preference. If you're sensitive to scents and you find off-gassing smells to be bothersome, you may want to opt for an organic mattress.

Purple Mattress is running a sale on their mattresses, active today June 17, 2024!

A good alternative to this Purple Mattress would be the PlushBeds Botanical Bliss. 

PlushBeds Botanical Bliss

PlushBeds Botanical Bliss

Amerisleep's is running a sale on their mattresses, active today June 17, 2024!

If you're on the hunt for an eco-friendly mattress, the PlushBeds Botanical Bliss is the mattress for you. Unlike Purple mattresses, the Botanical Bliss is made of GOLS-certified organic cotton cover, layers of GOLS-certified latex, and a layer of GOTS-certified organic wool that acts as a fire barrier. The Botanical Bliss from PlushBeds also has GREENGUARD GOLD certifications, which means it meets all the standards for indoor air quality and low emissions of VOCs. This organic mattress is currently going for $1,199.90. It has two different firmness levels, three height options, and up to nine mattress sizes, so you can rest assured of getting a suitable choice for your sleep needs.

Sustainable shoppers who want a mattress free from toxic chemicals should consider an organic model, such as the Botanical Bliss from PlushBeds. For a bed to be considered organic, it should be 100% all-natural or contain natural, sustainably sourced materials, such as wool, cotton, and latex. Non-organic mattresses, on the other hand, often comprise synthetic materials that are treated with harmful chemicals, such as dyes and adhesives. That's why most memory foam mattresses release an off-gassing smell during the unboxing process. With the PlushBeds Botanical Bliss, you'll receive an antimicrobial and hypoallergenic product that's more sustainable, durable, and long-lasting.

These mattresses come with a 100-night trial period. If you find the mattress uncomfortable after sleeping on it for 30 days, you can return it for a refund. Each purchase is protected by a prorated 25-year warranty. PlushBeds also offers white glove delivery services to shoppers in the contiguous U.S. at an extra charge of $299. If you have any concerns or questions about your mattress, you can always contact PlushBeds’ customer care team any day of the week from 6 am to 9 pm.

Purple Hybrid Sinks in the Hips

A Purple Hybrid buyer complained about the mattress sinking around the hip region. Sagging often occurs around the heaviest parts of the body, such as the lower back and torso. While this is part of the natural mattress aging process, some mattresses break down and sink in the middle faster than others. For instance, all-foam beds are more prone to sinking in the middle than other mattress types. Spring mattresses with open coil systems are also susceptible to premature sagging compared to latex and hybrid mattresses. A new high-quality mattress can also start sinking in the middle when used on the wrong base or box spring. While rotating your Purple bed and using mattress toppers and mattress protectors can help prevent mattress sagging, you want to ensure that you use the right mattress for your body weight and sleeping positions.

Purple Hybrid is running a sale on their mattresses, active today June 17, 2024!

An ideal alternative would be the Amerisleep AS5 Mattress. 

Amerisleep AS5 Mattress

Amerisleep AS5 Mattress

Amerisleep AS5 is running a sale on their mattresses, active today June 17, 2024!

As Amerisleep's softest mattress, the AS5 Hybrid features foam and pocketed coils that deliver cloud-like comfort and responsive bounce to promote increased comfort and support for a more restful sleep. Eco-conscious sleepers will be glad that the AS5 features Bio-Pur foam, an organic alternative to petroleum-based foam, for a clean and safe sleep surface. Not the cheapest mattress, the Amerisleep AS5 Hybrid is currently going for $2,199 for the queen model. Each purchase comes with a free Refresh Cover that boasts heat-wicking properties for enhanced cooling.

Generally, mattresses are a significant investment, which is why it's crucial to opt for viable options that won't sag prematurely. The Amerisleep AS5 is a well-rounded hybrid bed with 7 mattress sizes. Designed with reinforced perimeters and a thicker profile, this 14-inch Purple mattress is less prone to sagging compared to other hybrid beds on the market. Two foam mattress layers in the 5-inch thick comfort system offer excellent pressure relief, with a soft cover that cushions the body irrespective of the weight. A support core made of adaptable coils delivers bouncy support from top to bottom, keeping the body aligned and lifted. Double-density coils around the perimeter improve edge support and overall mattress durability that resists sagging.

The Amerisleep AS5 has a 100-night trial period, giving you enough time to sleep on your bed and decide whether it's the perfect fit for you. A 20-year limited warranty covers the AS5 against defects like indentations.

Purple Original is too Firm

Other shoppers have also complained about the Original Purple Mattress feeling too firm. There are several reasons why your sleep surface might feel too firm for your needs. For starters, if you just bought a new Purple Mattress recently, it might start off a little firmer and uncomfortable than expected, so you need to use it for some time to give it a chance to soften up. Remember, it can take months for a new bed to soften up and adjust to your shape and weight, so you might want to give your mattress some break-in period before you swap it for a different model if it's too firm. The type of bed frame you're using will also determine how firm or soft your Purple mattress will feel. For instance, solid slats usually make mattresses feel a little firmer as they're made to provide more body support by adding pressure to the surface. A sagging bed frame can also make your bed feel harder and less comfortable. Another reason why your bed might feel too firm for comfort is because it's not suitable for your body weight and sleeping position. Different people have different preferences, especially when it comes to how a mattress feels. For instance, stomach sleepers and back sleepers usually need a firm mattress that can promote proper spinal alignment. In contrast, side sleepers may prefer a softer model for pressure relief on sensitive body parts. If you think your Purple mattress is too firm for you, you might want to replace it with a new medium-firm or soft model that matches your preferences and needs.

Purple Original is running a sale on their mattresses, active today June 17, 2024!

A good alternative would be the Nolah Evolution 15

Nolah Evolution 15 Mattress

Nolah Evolution 15 Mattress

If you're searching for a soft mattress with strong stability, you'll never go wrong with the Nolah Evolution 15. Its thick profile delivers plenty of body cushioning, while the coil system offers the much-needed reinforcement for next-level support. Multiple firmness levels also make it a suitable pick for many body types. For $1,624, you can get the queen-size model with zero chemicals, toxic flame retardants, and ozone depleters.

The perfect mattress for a side sleeper should offer enough body cushioning to alleviate painful pressure points while keeping the entire body on an even surface. With the Nolah Evolution 15, you get a mattress that conforms closely to the body and feels supportive enough to prevent the hips and shoulders from sinking. It features a Euro pillow top with 2 inches of cooling ArxticTex material to keep sleepers cool at night. This material also adds a layer of plushness to your mattress for your body to sink into. A High-Resilience Foam mattress layer adds support and durability to the surface while keeping the sleeper's body from falling deep into the firm coil system. The Nolah Evolution 15 also boasts an HDMax Eco Support System uniquely designed to respond to the sleeper's movements and keep the spine perfectly aligned in any sleeping position. Its zoned configuration provides targeted body support in pressure-prone areas like the lumbar region.

With the Nolah Evolution 15, you have 120 nights to try your new bed in the comfort of your home. If you don't love your mattress, you can initiate a return for a full refund at a $99 fee for mattress pickup. All Evolution 15 beds have a lifetime warranty that covers manufacturing defects.

Nolah Evolution is running a sale on their mattresses, active today June 17, 2024!

Having a Hard Time Adjusting to Your Purple Mattress?

Overall, Purple is a reputable mattress company that offers unique and innovative mattresses for sleepers who value comfort, support, and pressure relief. However, some buyers have expressed their dissatisfaction with Purple products and services, which means Purple mattresses may not be the best choice for everyone. So, before buying a Purple Mattress online, always do thorough research, go through all the fine print on their site, compare different models, and read online reviews from previous buyers. You can always reach out to their customer service representative through their Purple Mattress website or their listed email and phone number if you're having issues with for more information about their products and services.

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