Nectar Settles "Made in the USA" Lawsuit.
Buying a mattress made in the USA comes with a lot of benefits. For starters, buyers can have peace of mind knowing that their new mattress was designed with environmentally conscious practices and high manufacturing standards. Plus, shopping for American-made beds helps create jobs for people around the country and stimulates the economy.
Not to mention, a legitimate "Made or Assembled in the USA" label brings to mind an instant sense of pride. The long history of the decrease of the country's manufacturing sector and the damaging effects on U.S. employment has resulted in a high level of sensitivity and emotion around this topic. Products that have labels reading "Made in India" or other countries are often linked to the lower safety and quality standards, substandard working conditions, and decline of the American citizens' middle class.
In this article, we'll talk about the Nectar DreamCloud mattress lawsuit, what got the company into trouble with the Federal Trade Commission (FTC), and some of the important take-aways from the settlement.
Nectar Mattress Brand Advertised Their Beds Were "Made in the USA"
On October 8, 2021, Resident Home LLC (Nectar Sleep's parent company) and Ran Reske, its owner, paid $753,000 to settle FTC charges of misleading and unsupported false claims that their Nectar DreamCloud mattresses were designed from 100% USA-made materials. This was the second time the Federal Trade Commission had scrutinized the company for making false claims about its mattresses' origin. Resident Home LLC had previously agreed to an FTC administrative order in 2018 resolving allegations that it wrongly advertised imported beds as "Assembled in the USA."
Following this order, Ran Reske stated under penalty of perjury that his company had never made U.S - origin claims about its Nectar DreamCloud mattresses. This proved to be false. According to the FTC, for a mattress to qualify as one designed in the U.S., a company must mention any foreign parts, ingredients, or materials or processing that happens in other locations than the states in a way that customers can find. This policy's definition of the U.S. includes all the 50 states, the United States territories and possessions, and the District of Columbia.
The product's final assembly must also take place in the U.S. The Federal Trade Commission also considers other factors like how much of the mattress' manufacturing costs can be linked to the United States parts and processing as well as the amount of foreign content in the finished product.
Contrary to what Reske stated, Nectar mattresses were finished overseas and wholly imported.
In a statement, the Director of the commission's Bureau of Consumer Protection, Samuel Levine, said, “Baseless claims that products are made in the USA hurt not only consumers but also honest businesses that build their products here. Unfortunately, we see too many repeat offenders like Resident Home, but thanks to the FTC’s recently finalized Made in USA Labeling Rule, companies that abuse these labels will face civil penalties in addition to other relief." He further assured Americans that they wouldn't hesitate to take harsh actions against Made in USA fraud.
In another statement by Resident Home LLC to Furniture Today, Nectar claimed that they had complied with the 2018 FTC charges and removed all the U.S - origin claims across their Nectar website and other promotional materials. The company also stated that following the 2018 settlement, an outdated web page with incorrect information that DreamCloud mattresses were 100% made in the U.S.A was mistakenly republished on their website. However, upon notice, the page was removed from the website, and the company took measures to prevent such a mistake from happening again.
Nectar Mattresses Must Change Their Advertising
Under the terms of the proposed court order obtained by the Federal Trade Commission, Nectar Brand LLC, its officers, and other representatives are prohibited from making unsubstantiated or misleading claims of country of origin that deceive consumers. These misleading claims also harm law-abiding mattress brands whose sales were siphoned due to this behavior. They'll have to change where their mattresses are actually made, marketing materials about their products, or change where they get the materials.
The order also governs claims that include explanatory information (qualified Made in USA claims). However, any qualified country-of-origin claim must include a conspicuous disclosure about the degree to which the product features foreign materials or processing. So, to claim that their DreamCloud Memory Foam Mattress is assembled in the United States, Resident Home LLC must ensure that the bed's final assembly, final processing, and any other significant processing happens in the U.S.
Also, all or virtually all the product's components must be designed and sourced in the United States. This means that the company must make sure the Nectar mattress is last substantially transformed in the U.S., its principal assembly occurs in the U.S., and the State's assembly operations are substantial. Lastly, the order requires Reske and Resident Home LLC to submit compliance reports and inform affected consumers about the order.
The Commission vote to give out the complaint and take the consent order was 3-2, with most commissioners giving out a statement. In a joint statement, Commissioner Rohit Chopra, Commissioner Rebecca Kelly Slaughter, and Chair Lina Khan defended the statement saying that it is fairly within the Commission's authority. They wrote, "the proposed monetary relief, far from being a penalty of the sort prohibited by Section 19, is reasonable and well within the FTC's legal authority."
Commissioners Noah Joshua Phillips and Christine Wilson, on the other hand, issued a joint dissenting statement. In their dissent, they stated that the settlement was inappropriate because it features monetary remedies that the Federal Trade Commission isn't allowed to pursue. They wrote, "the figure obtained far exceeds any injury suffered by those consumers who saw the deceptive statement and purchased a DreamCloud Memory Foam Mattress or any reasonable estimate of damages."
The Commission's Enforcement Policy Statement about U.S. Origin Claims provides counsel on issuing Made in USA claims. The Labeling Rule was implemented on August 13, 2021. So, companies that go against the rule can be subject to civil penalties of up to $43,792. The intensified enforcement atmosphere indicated by the settlements is very relevant to the supplement industry due to the various claims of country of origin made on supplements. Such unqualified claims open up a company to FTC enforcement and even to a class action lawsuit which can be more of a threat.
Note, the FTC only hands out an administrative complaint to a company when they have substantial evidence that the law has been violated and it appears to them that a proceeding is in the citizens' interest. When the Federal Trade Commission issues a consent order based on final findings, it carries the force of law in relation to future actions.
Essential Take-Aways From the DreamCloud Memory Foam Mattresses Settlement
For starters, in the coming days and months, we should expect to witness more big-dollar settlements from the commission and fewer FTC settlements with no monetary relief. To accomplish this, FTC will employ innovative and aggressive methods, such as using Notices of Penalty Offenses.
Second, U.S.-origin claims will continue being a priority at the Commission, so marketers should exercise extra caution when claiming that their products were assembled or made in the United States. Also, the FTC clearly lacks patience for repeat offenders. So, if you've got a Commission order in place, you'd better ensure you're in compliance.
And finally, don't expect to see a Commission with leaders striving to build consensus. As witnessed in the Nectar mattress settlement, expect to see split decisions, with the Chair and Commissioners issuing diverging statements about the right approach.
Is There a Nectar Mattress Fiberglass Lawsuit?
While Nectar Memory Foam Mattresses do feature fiberglass, and some sleepers got harmed by them, there's yet to be a lawsuit against Nectar for fiberglass exposure. However, some law firms have started collecting claims by individuals who've experienced fiberglass contamination as they prepare for a class-action fiberglass lawsuit.
One of the biggest fiberglass exposure lawsuits that caught the mattress industry by surprise was after a Sacramento mother sued the Zinus Mattress company. She and her kids were exposed to fiberglass, which in turn gave them bad rashes. Many people complained about the Zinus Mattress, and there's now a class action lawsuit filed against this mattress company.
Some firms are now critically looking into other manufacturers using fiberglass and are encouraging sleepers to file a claim, if in any way they were exposed to fiberglass, had fiberglass injuries caused by their mattress, and if their bedding were contaminated with fiberglass.
Why is No One Suing Nectar Mattress for Fiberglass Contamination and Injuries?
So far, no one is yet to sue Nectar mattresses for dangerous fiberglass exposure or contamination, probably because users still don't know they can sue mattress manufacturers for fiberglass contamination. As we mentioned earlier, attorneys are waiting for claims of individuals who had home contamination issues or suffered from direct contact with fiberglass.
Note that fiberglass is a dangerous flame retardant, and if the place you live in gets contaminated, you'll have to spend a lot of money to remove the glass fiber particles from your home. Plus, you may need multiple appointments with your doctor, and all your bedding and clothes may need replacement.
Generally, U.S. law requires all mattress brands to include flame retardants in their beds. Most cheap mattresses sold in the U.S. usually have fiberglass as a fire retardant. The problem with using fiberglass is that it breaks very easily, and once you remove the cover for cleaning, fiberglass shard dust will be released into the air instantly. And since these fiberglass particles are airborne, they'll spread everywhere, and you may end up coughing, nose bleeding, or having a bad rash.
Is the Fiberglass Layer in this Nectar Mattress Brand Safe?
Since Nectar places fiberglass inside the outer mattress cover, it's not the safest or best mattress alternative. And even if you won't have a problem with a brand-new Nectar Mattress, you probably will once your mattress gets worn out from everyday use.
Nectar manufactures cheap mattresses that suit budget shoppers. However, it failed to warn users adequately about the dangers of removing the mattress cover and the dangers of fiberglass exposure. On their website, they only advise their customers not to remove the cover as the underlying foam layers might get damaged. They also say that removing the cover can void all warranties—no mention of the hazardous fiberglass that can cause havoc in your home and drain your account.
The scariest thing is that most people don't realize that their irritating rash comes from a contaminated mattress. Over time, these symptoms worsen, and their family members and pets also suffer. And when they finally find out that it was their bed, it's too late – there are tiny shards of fiberglass inside their bedsheets, carpets, and all over their furniture.
Has the Nectar Mattress Brand Faced Any Other Legal Issues?
Aside from the false claims about mattress production and the origin of materials and the fiberglass injury class action lawsuit under preparation, there aren't any other legal issues facing Nectar.
One of the main Nectar mattress complaints concerns their customer support. Some customers said Nectar takes too long to start a return process or issue a refund. Some also complained about the sleep brand taking too long to ship and deliver the Nectar mattresses.
But, more importantly, many users stated that their Nectar mattresses were short-lived. They complained of mattress dentations only after a few months, with some saying that the bed was uncomfortable from the beginning.
Interestingly enough, some sleepers have had the opposite experience. In addition to being satisfied with customer support, they like the quality of their memory foam mattress and report quick responses from Nectar if they experience any problems.
Foreign versus domestic production will always be something of economic and national security concerns. Although inexpensive imported products may be appealing to consumers, there are ultimate questions about how the country would make the needed volume of mattresses and other sensitive products should the nations it now depends on for imported goods suddenly become adversaries.
We don't deny the fact that the spread of globalization has led to an interconnected global economy. However, there are various reasons why a small concerned percentage of the United States population has an unshakable belief in the slogan, "If you sell it here, why not build it here."
Gabe is the newest member of The Sleep Shop team. If you like the design of The Sleep Shop, give Gabe a thumbs up. He’s a digital marketing and design guru and the brains behind the design and SEO of The Sleep Shop. He also won’t say no to testing a ton of mattresses either, and helps on almost every mattress review.
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