Avocado Mattress Complaints

Last Updated: April, 2023

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Avocado mattresses are made of certified organic materials that are often ideal for all types of sleepers. An organic mattress is not just good for the environment but for humans and pets alike. Especially, for people who suffer from allergic reactions. These mattresses maintain a high level of cleanliness by keeping away bacteria and dust. While Avocado does its best to provide sleepers with comfortable and organic surfaces, they still get to experience some backlash from their buyers.

During our 2 stage review process we met some complaints from previous Avocado mattress buyers. Keep in mind that everyone's experience is different, hence none of the reviews mentioned here represent everyone's opinion. We went ahead and suggested some reputable mattresses as alternatives to try out.

Let's go through the Avocado mattress complaints.

Avocado Green Mattress Has Low Durability

Five years into sleeping on their Avocado Green mattress, a couple complains about the quality of the mattress diminishing. They claimed that their Avocado mattress had formed holes within the innerspring layer due to the springs splitting. The wife, who slept on the damaged side of the bed, became very uncomfortable and experienced back pain. They use a solid box spring with the mattress and rotate it every 30 days. The husband says that there’s no damage on the bed frame that would extensively cause damage on the mattress.

To clear that up, a bed frame, especially box spring bed base, can damage your mattress if its spring pop out and poke into your mattress. One cause of a faulty box spring is either product quality or weight limit. Therefore, ensure that your body weight can be fully supported by the box spring. In this case, we can rule out the box spring as the possible cause. If it’s a quality issue, then Avocado mattress offers a 25 year warranty. You can take the opportunity to file a claim and they’ll give you a solution for the predicament.

Are you looking for a new mattress that's a good alternative to the Avocado mattress? Try the Signature Bliss Pillowtop.

Signature Bliss Pillow top

Signature Bliss Pillow top

Signature Bliss is running a sale on their mattresses, active today April 12, 2024!

If you'd like an all rounded mattress, the Signature Bliss pillow top is for you. This eco friendly and luxury comfort mattress is made of high performance - naturally safe - materials that assure its durability. PlushbBeds is generally known for making mattresses that beat standard mattress lifespan 8 to 10yrs which still offering a comfortable sleep. This is why the brand offers lifetime warranty on their mattresses.

Revisiting the ecofriendly factor, the Signature Bliss consists of Global Organic Latex Standard (GOLS) certified Arpico Dunlop latex, an organic cotton cover, Global Organic Textile Standard (GOTS) certified British organic wool, cashmere, silk and custom formulated fabric-encased coils. These also bring about the luxuriousness of the mattress. You can choose between two firmness options; medium and medium firm depending on your body weight. Don't worry, the pillow top makes it a softer mattress. It is good for back and stomach sleepers, as well as average weight side sleepers.

The British wool layer helps provide softness to the mattress while acting as a fire barrier. Natural latex, as you know, is the ultimate cooling layer that dissipates heat. With the help of the cotton cover, that whicks away moisture, you'll be sleeping cool and dry all alright. Natural latex is also hypoallergenic and breathable, hence few to no allergic reactions or respiratory problems as you sleep.

Avocado Mattress LLC has Slow Customer Service

Recently, an Avocado mattress buyer complained about slow customer service. He says that when facing an issue, he didn’t find an easy way to talk on the phone with a customer representative from Avocado. On the other hand, the chats felt lengthy and issues ended up unsolved.

When your mattress has an issue, the customer service should be able to solve it both accurately and hastily. If not, one can get easily frustrated. However, sometimes customer complaints may take a bit of time to resolve as the representative liaises with the party in charge. Since they aren’t there with you to see the problem at hand, you may have to lengthily explain the problem, answer some questions in a detailed manner, or even send images of proof. This process may seem tiresome but it is required.

For hasty problem resolutions, we recommend trying the Molecule brand. Their customer service is fast and their mattresses are of very high quality.

Molecule Core

Molecule Core

Molecule Core is running a sale on their mattresses, active today April 12, 2024!

One of our favorite mattress brands is Molecule, mainly because their customer service is top notch. You can easily reach them and they'll handle your queries hastily. Their Molecule Core is just one of the many models that can substitute the Avocado vegan mattress. It's an affordable 10 inch hybrid mattress that comes with two free pillows.

The Core consists of a cooling cover that wicks both moisture and hot air away to give you cool sleep. This is good for hot sleepers. The cover also contains the MOLECULEshield™ treatment which helps keep the mattress clean and fresh by preventing odor and bacteria. Other mattress benefits you'll experience include pressure relief and hyper targeted support. You can get the Molecule Core in Twin to California King sizes.

The Vegan Mattress Has Poor Off Gassing

A reviewer bought the Avocado Green mattress to use on their bunk bed. As the mattress comes compressed in a box (also known as bed-in-a-box), they had to uncompress it. The sleeper says that the mattress stunk up the room. The smell was so strong and unpleasant that they had to open the window for days in an attempt to get rid of the smell. Eventually, the mattress buyer returned the mattress.

The art of a mattress smelling as it inflates is called off gassing. Off gassing occurs in all bed in a box mattresses. However, the VOCs released in some mattresses are too strong to bear. If the odor goes on for more than 72 hours without decreasing, contact customer service. It’s also not advisable to sleep in a room where there’s mattress odor for the sake of your health.

A good mattress that doesn’t intensely off gas is the Zoma hybrid.

Zoma Hybrid

Zoma Hybrid

Zoma is running a sale on their mattresses, active today April 12, 2024!

Zoma mattresses are popularly known to emit less odor when off gassing. After the mattress inflates, the odor will be fully gone. You can give the off gassing about 24 hours then sleep in the room if there's no odor.

Other features you'd like about the Zoma hybrid include their cooling memory foam layer. This layer helps wick away warmth and keep you cool into the morning. The 12 inch Zoma hybrid mattress also has their signature Reactiv™ response layer that enhance mattress responsiveness. This means that when you turn in bed, the mattress quickly bounces back to its original form.

Last but not least, is their sturdy core layer made of individually wrapped coils. This layer helps with several things. First, it helps hold your body in place without the mattress sinking deep. Secondly, it improves edge support, making it easy to sit or sleep at the bed's edge without falling. It also helps isolate motion from each side of the bed. To get the Zoma hybrid mattress, you have to order online and wait for 3-5 days to receive it.

Shipping and Refund Issues

Avocado mattress offers free shipping and delivery to customers in the US. Their website states that they ship orders in 1 to 3 business days. However, in a recent complaint, a buyer of the mattress claims to have not received his order. After trying to reach the Avocado team and canceling his order, the customer only got a partial refund.

Mattress companies often use a third party company to ship products e.g. FedEx. Often, the mattress company isn’t at fault for a delayed or missing shipment. However, the customer service should be able to quickly follow up with the shipping company and find out the issue. Once your order is shipped, the mattress company should send you a tracking number. If you haven’t received any tracking number, then there’s a high chance your order wasn’t shipped. It’s important to read on shipping and refund policies for each company before buying from them, to avoid issues in the near future.

Amerisleep is one company that’s known to ship products promptly without many complaints. If you're ditching your old mattress, consider getting the AS5 as a good Avocado mattress substitute.

Amerisleep AS5

Amerisleep AS5

Amerisleep AS5 is running a sale on their mattresses, active today April 12, 2024!

Every mattress company is bound to have at least one shipping issue, or faulty delivery. The difference is that with Amerisleep, you'll get the issues sorted very fast. They do offer free shipping and returns and 100 night trial so your window for a mattress exchange or refund is quite wide. The Amerisleep customer service is friendly and very helpful.

Their as5 mattress is a viable candidate for avocado green substitute. It's made of non-toxic materials that are also free of fiberglass and ozone depleters. The as5 has an ultra soft feel that still offers major pressure relief to lightweight sleepers. It's a memory foam mattress that comes in two variations; all foam and hybrid.

With the Amerisleep you'll get to enjoy cooling and breathability from their Refresh Cover. In fact they claim up to 7 degrees higher than your room temperature. The mattress also has far infrared technology that improves circulation which enhances muscle recovery. With a 20 year warranty, you can be sure of high and competitive quality.

Avocado Green Mattress doesn’t offer back support

One Avocado mattress review touches on lack of back support where a woman gets chronic back pain sleeping on it. She weighs 132 lbs and has monitored her sleeping hence sure it’s caused by the mattress. In several instances where she slept on different beds away from home, her back pain was fully gone. But, when she comes back to her bed, the pain is back too. After eventually changing her mattress to a different brand, she gets zero back pain now.

A mattress can 100% cause back pain. This happens when the mattress isn’t made with enough support for the back and spinal alignment properties. You may also get back pain if you sleep on a mattress that does not support your sleep style or your body weight. If you’re light weight, sleeping on an extra firm mattress can “break your back”, and vice versa. Back pain can also be caused by other health conditions, age and things like sleeping posture. This is why it’s essential to monitor yourself and be sure you’re getting back pain from your mattress. A good way to experiment this is by testing out other mattresses in the house.

Try out the Vaya hybrid mattress which is great for back support.

Vaya Hybrid

Vaya Hybrid

Vaya Hybrid is running a sale on their mattresses, active today April 12, 2024!

Vaya hybrid is one of the affordable yet high quality mattresses that we love. The mattress doesn't just offer pure comfort it also offers impeccable back support. If you're on a tight budget you should definitely consider the Vaya mattress.

The mattress layers include a plush breakable cover but dissipates heat. Second layer is a 2 inch ultra plush quilted cotton that offers body cushioning. Next is the Vaya foam that also confirms but prevents the feeling of being trapped in the mattress - which people often felt with traditional memory foam mattresses. 

It helps the mattress bounce back while enhancing spinal alignment. The independent coil system is in charge of supporting your body, offering pressure relief to your pressure points and giving your bed good edge support. Finally, the support layer holds all layers sturdily, giving the mattress its durability. This 14 inch Vaya mattress comes with a 10 year warranty and can be used with an adjustable base.

Having some trouble with your Avocado Green Mattress?

When faced with product issues, it's important to contact the official company for some solutions. Some issues such as choosing the wrong firmness level can be solved by exchanging the mattress. Other issues like strong off gassing odor and mattress damage may require a refund. Either way, reading policies before making a purchase will safe you loads of headaches.

To reach out to Avocado mattress, you can live chat on their website. Other forms of communication include calling them at +1 (657)385 8849. They also have an FAQ help center where you can browse popular questions and guides. In case you'd like to begin a return process, you can do that too on their site here.

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