Saatva Mattress Complaints

Last Updated: April, 2023

Please Note: This Post Contains Affiliate Links

Saatva is among the leading online brands in the mattress industry. Since 2010, it has offered a wide range of hand-crafted mattresses made using premium, eco-friendly materials. However, even leaders in the industry aren't immune to complaints and negative reviews from customers who aren't satisfied with their bedding or services. 

This article will explore some of the most common Saatva Mattress complaints, including sagging, remote not working, and much more. We'll also give some good Saatva Mattress alternatives according to the mattresses we've been taking through our 2-stage review process to help you find a suitable pick for your sleep needs. 

Saatva Classic Luxury Firm Sags Overtime

Some buyers of the Saatva Classic Luxury Firm have complained about the Saatva Classic Luxury Firm sagging after only a few months of use. Generally, all mattresses sag eventually and form lasting indentations, but this doesn't mean it's because of the structure of the mattress or poor nature of the materials used for construction. Different mattresses have different weight limits, so you want to ensure that you're sleeping on a mattress with the right firmness level for your body weight.

For instance, if you're a lightweight sleeper, an ideal pick would be the one with a medium to medium firm feel. Heavyweight sleepers, on the other hand, would be better off with a firm or extra-firm mattress. If you fall into this category and opt for a plush soft bed, your mattress will likely sag faster, especially in the areas where you sleep the most. However, if you used your Saatva Mattress with the right firmness level on an approved bed frame and still it loses its structural integrity, then it could be due to poor quality materials. 

A good Saatva Mattress alternative would be the Brooklyn Bedding Signature Hybrid. 

Brooklyn Bedding Signature Hybrid

Brooklyn Bedding Signature Hybrid

Brooklyn Bedding Signature Hybrid is running a sale on their mattresses, active today July 14, 2024!

If you're on the hunt for a mattress that won't sag, you may never go wrong with the Brooklyn Bedding Signature Hybrid. For just about $499, you can get this high-quality mattress with CertiPUR-US-certified materials and recycled steel. Environmentally conscious sleepers will also be glad to know that this bed is manufactured in the USA, which minimizes the carbon footprint of shipping. 

The Brooklyn Bedding Signature Hybrid features a 1.5-inch premium responsive foam layer that adjusts to the shape of the sleeper's body. It also comes with an 8-inch support layer of Ascension coils and a high-density flex base layer that provides additional durability. This mattress offers different firmness options and sizes for different sleepers. You have three mattress feels and over 10 mattress sizes to choose from, so you can rest assured of finding a suitable model for your needs. 

These hybrid mattresses come with a 120-night sleep trial that allows you to test your new bed for at least 30 days before exchanging or returning it. Brooklyn Bedding also offers a non-prorated 10-year warranty, which covers all replacement or repair costs if your bed becomes defective before your warranty expires. A quick-to-respond and exceptional customer service ensures that you'll be able  to receive help promptly anytime you need it. 

Saatva Classic Queen Luxury Firm Causes Back Pain Overtime

A few buyers have complained about the Saatva Classic Queen Luxury Firm causing back pain during the last few months of the sleep trial period. Continuously sleeping on the wrong bed can cause spinal misalignment and strain your muscles, resulting in back pain. A supportive mattress, on the other hand, can keep your spine in a neutral sleeping position and help prevent back soreness. Here, you want to ensure you choose the right firmness level for your body weight and sleep position. 

With three comfort levels and patented lumbar zone technology, the Saatva Classic Mattress should be supportive enough to cushion your body and relieve pressure. Its 3-inch plush Euro pillow top should cradle you and offer relief for achy backs. However, if you’re a heavyweight sleeper, you might want to opt for a firmer mattress, as sleeping on this Classic Luxury Firm mattress might cause chronic back pain over time. 

Saatva Classic is running a sale on their mattresses, active today July 14, 2024!

A good alternative would be the Nolah Evolution 15.

Nolah Evolution 15 Mattress

Nolah Evolution 15 Mattress

Nolah Evolution is running a sale on their mattresses, active today July 14, 2024!

Starting with the affordable price point, the Nolah Evolution 15 is currently on 35% off sale, going for $1,624 for the queen-size model. Plus, it's made without ozone depleters or harmful chemicals and features CertiPUR-US certified foams. This means it's free from toxins and emissions, making it an ideal pick for green sleepers. 

Generally, a mattress that offers excellent pressure relief is good at relieving pain. Commonly referred to as the best mattress for side sleepers, the Nolah Evolution 15 features a zoned coil support system that keeps the spine aligned and alleviates back pain. Its memory foam layers should offer some nice body contouring around the shoulders, while the medium-firm feel delivers the pressure point relief that most hip and back pain sufferers need. The mattress is also an excellent choice for hot sleepers, thanks to its AirFoamICE design, which keeps the surface cool. Although it feels like a traditional memory foam mattress, it won't retain body heat the same way, helping you to stay cool all night long. 

The Nolah Evolution 15 comes with a 120-night sleep trial and a break-in period that spans 30 nights. If you're unsatisfied with your mattress after this period, you can return it for a full refund. Those who keep their Nolah memory foam mattresses get to enjoy Nolah's game-changing lifetime warranty. 

Saatva Latex Hybrid Mattress Feels Too Firm

Saatva Mattress shoppers have also complained about their Saatva mattresses feeling too firm. How soft or firm a mattress feels varies greatly from one person to the other, and it's usually influenced by the sleeper's body weight and sleep position. For instance, if you're a lightweight sleeper, the comfort and support layers of the Saatva Latex Hybrid Mattress might put excess strain on painful pressure points and even cause spinal misalignment. Plus, you might find that the body stays tense throughout the night, resulting in neck, muscle, or back pain. While the Saatva Latex Hybrid boasts a 5-zone natural latex design for enhanced support in any sleep position, average-weight side sleepers might also find it too firm for their needs. 

Saatva Latex is running a sale on their mattresses, active today July 14, 2024!

If you fall in this category, you might be better served with a medium-firm mattress such as the GhostBed Flex. 

GhostBed Flex Mattress

GhostBed Flex Mattress

GhostBed is running a sale on their mattresses, active today July 14, 2024!

A good alternative for the Saatva Latex Hybrid Mattresses is the GhostBed Flex. For starters, it's currently on 50% off sale, meaning you'll only need about $1,400 to own this top-quality queen mattress with natural materials, such as wool, latex, and an organic cotton cover, not to mention CertiPUR-US certified foams. 

Unlike the Saatva Latex Hybrid mattresses, the GhostBed Flex boasts a medium-firm feel that hugs and contours the body of different types of sleepers while providing sturdy support. Generally, this 13-inch high mattress is known for three main things: support, cooling, and pressure relief. Its gel-infused memory foam and Ghost Bounce foam layer work hand in hand to deliver a hint of body contouring with a touch of bounce and responsiveness. GhostBed's proprietary gel memory foam layer is good at contouring to the body for excellent pressure relief and motion isolation. It also sleeps really cool, thanks to its cooling technology. Its cooling cover helps wick away excess moisture and heat, while its comfort layer comprises a latex-like foam and gel memory foam that prevents heat retention. 

The GhostBed Flex Mattress comes with a 101-night sleep trial period. You must try your mattress for 30 days before being eligible for a full refund. Each purchase has a 25-year warranty that covers defects in workmanship and materials. 

Saatva Luxury Firm Sleeps Extremely Hot

Some shoppers complained that the Saatva Luxury Firm sleeps extremely hot. Generally, your mattress structure will determine whether it retains or dissipates heat. Foam beds are well-known for retaining body heat. This is because foam is a dense material and it lacks interconnected air channels. So, once the surface absorbs heat from the body, it's hard for it to work its way out. 

According to the mattress manufacturers, this luxury mattress has some features that should help keep hot sleepers cool. For starters, it has a naturally breathable and hypoallergenic cover designed with organic cotton that sleeps much cooler than other mattress materials. What's more, its dual-coil design promotes maximum airflow throughout the surface, which helps disperse excess body heat. However, this luxury firm innerspring mattress might feel too soft for some sleepers, which might make it sleep hot. If you're a strict hot sleeper, you may want to opt for a more supportive and cooling mattress with more cooling properties. 

Saatva Luxury is running a sale on their mattresses, active today July 14, 2024!

An ideal alternative would be the Amerisleep AS3 Mattress. 

Amerisleep AS3 Mattress

Amerisleep AS3 Mattress

Amerisleep AS3 Mattress is running a sale on their mattresses, active today July 14, 2024!

As Amerisleep's best-selling mattress, the AS3 is specially designed to suit most sleeping positions and body types. Its medium feel delivers a perfect mix of overall support and comfort to help relieve painful pressure points and promote healthy spinal alignment. For only $1,299, you can get this eco-friendly mattress with non-toxic materials and zero fiberglass. Its foam layers are also CertiPUR-US certified and low in VOCs, not to mention resistant to mold, mildew, and dust mites. This further helps promote a healthier sleep. 

Onto its structure, this 12-inch award-winning mattress boasts several features that help keep your sleep surface cool and sweat-free. For starters, its top layer is made of Amerisleep's plant-based Bio-Pur material that keeps sleepers cool all night. Unlike traditional foam, this layer has an open-cell structure that allows more air to circulate on the surface, preventing heat retention. Below this proprietary foam is a 2-inch HIVE foam layer with a convoluted design that creates some airspaces in the surface for temperature regulation and cooling. All these layers are encased in a Refresh Cover that works to keep hot sleepers cool by drawing excess heat from their bodies for a cool-to-the-touch feel. According to the manufacturers, this cover keeps the surface 7 degrees cooler throughout the night. This cover also promotes improved daily performance and energy. 

Amerisleep gives shoppers the ability to try out the memory foam mattresses in the comfort of their own homes for 100 nights. If you're unsatisfied with your purchase after the first 30 nights, you can contact Amerisleep's reliable customer support team for a fast and full refund.  

Saatva Solaire Lacks Intuitive and Up-to-date Technology

A customer complained about the Saatva Solaire lacking intuitive and up-to-date technology. They said that they had to hold the controls down for a long time to get to the setting they wanted. They also complained about their new mattress making a loud noise when filling or decreasing. Generally, smart beds may face some limitations and technical challenges, including battery life, compatibility issues, and user-friendliness. Some sleepers may also prefer simpler mattresses that don't rely on technology. This means that different customers will have a different experience with the Saatva Solaire Mattress. Speaking of noise, different smart beds use different technologies to change their temperature, elevation, and firmness. As an airbed, the Saatva Solaire Mattress uses a control system to deflate and inflate its air chambers. So, you may hear some noise from the system as the air pressure changes. However, these noises and hisses are usually faint and should stop immediately after your desired firmness or elevation level is reached. 

Saatva Solaire is running a sale on their mattresses, active today July 14, 2024!

If you like sleeping in complete silence and prefer an easy-to-use smart bed, you may want to try the GhostBed 3D Matrix. 

Ghost SmartBed 3D Matrix

Ghost SmartBed 3D Matrix

Ghost SmartBed 3D is running a sale on their mattresses, active today July 14, 2024!

The Ghost SmartBed 3D Matrix is among the fanciest beds we've tested. It features adjustable air chambers and sensors that enable sleepers to adjust their mattresses to their sleep positions and unique preferences. All you need to do is plug your bed into its own WiFi box, connect it to the wall, and then link it to your smartphone to control its settings and features with just a touch of a button. Expect to pay about $7,000 for the Ghost SmartBed queen-size model, which is pretty higher than the Saatva Solaire. However, it's worth the investment, given its state-of-the-art features and unique design. 

Unlike other smart beds in the market, the Ghost SmartBed offers real-time adjustments, thanks to its smart sensors that adjust once they read your body pressure. You won't have to fiddle with remote controls to change your mattress. Customers also have the option of controlling each of the five zones on their own or putting the mattress on automatic mode and letting the Ghost SmartBed do the heavy work for them. 

With this advanced cooling hybrid mattress, you'll have 101 nights to test your mattress and see whether it's the right bed for you. Each purchase boasts a generous 25-year limited warranty covering defects in workmanship and materials. If you have any questions, you can always contact GhostBed's customer service team 7 days a week using email, phone, or the live chat feature at their website.   

Having Issues with Your New Saatva Mattress?

While Saatva is a reputable mattress company with remarkable bedding, it may not be a suitable pick for everyone. If you're having difficulty sleeping on a recently bought Saatva Mattress, reach out to their customer service representative immediately. Their listed phone number is (877) 672-2828, and their email is They also have social media accounts on various online platforms, including X, Facebook, and Instagram. You can also launch a live chat from any page on their official website to speak with their representative anytime you have an inquiry while browsing the site. 

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