Awara Mattress Complaints

Launched in 2019, Awara is a company that specializes in manufacturing hybrid mattresses with natural and organic materials to help promote better sleep and overall well-being. While they claim to offer premium products at competitive prices, most previous buyers have expressed their dissatisfaction with their purchase and the services they received from the company. We collected some of the most common Awara Mattress complaints from precious customers, which we shall discuss below. We'll also provide some mattress alternatives based on our 2-stage review process to help you find a high-quality and comfortable mattress for your sleep needs. 

Awara Mattress Breaks Down Quickly

A customer complained about an unnamed Awara Mattress breaking down after only six months of use. Numerous factors can cause your Awara Mattress to lose its structure quickly. These include sleep positions that can create uneven pressure and weight distribution on the surface, normal wear and tear of materials from daily use, and excessive body weight that exceeds the limit of your mattress. Mattress quality and construction can also determine how fast your mattress will break down. For instance, if your mattress has low-quality materials and lacks proper edge reinforcement, it will likely lose shape quickly. While you can always try to prevent your mattress from breaking down faster by rotating it, adding a mattress topper, or using a proper bed frame, a good alternative would be to buy a quality mattress with sturdy edge support and better durability.

If you're looking for a durable mattress, you may want to check out the Amerisleep AS3

Amerisleep AS3 Mattress 

As Amerisleep's best-selling mattress, the AS3 is engineered to adapt to most sleep positions and body types. This memory foam mattress is made of Bio-Pur foam, a material that's more durable and breathable than traditional memory foam. It also features a certified organic cotton mattress cover, which makes it an eco-friendly pick for green sleepers. The queen-size model is currently going for $1,299.

Crafted for lasting comfort, the Amerisleep AS3 Mattress is made in the USA with quality materials and top-rated craftsmanship. All Amerisleep mattresses have CertiPUR-US certified foams, free from pollutants and toxic chemicals. The AS3 has a patented HIVE transition layer that offers the body targeted support to help ease tension and keep sleepers in perfect alignment. It also provides added support around the head, back, and legs and gives the hips and shoulders extra cushion to minimize pain-causing pressure points. Amerisleep's medium-firm mattress feel makes it an ideal choice for stomach, back, and side sleepers. It also has excellent motion isolation, so couples are unlikely to feel their partner tossing and turning in bed. What's more, it sleeps cool, which is vital when you have more than one source of heat warming up the mattress.

Amerisleep allows their customers to try their new mattress risk-free for 100 nights. If they don't like it after the first 30 days, the company gives them a fast and full refund. Each purchase also comes with a 20-year warranty.

Awara Mattress Isn't Supportive Enough for Stomach Sleepers

A few Awara Natural Hybrid Mattress buyers have complained about their natural mattresses not being supportive enough for stomach sleepers. Unlike what they had read from a certain Awara Mattress review, the mattress was saggy and uncomfortably hard on top. If you're a strict stomach sleeper, there are a few factors you'll have to keep in mind when hunting for your next mattress. For starters, you want a mattress that will keep your spine evenly supported on the surface without allowing your hip region to sink too much and cause pressure points. You also need a sleep surface with the proper support and firmness level for your body weight. A soft mattress can cause your belly to sink deep into the surface, causing lower back pain and neck pain. A firmer bed, on the other hand, can create painful pressure points around your chest and pelvis.

A good Awara Mattress alternative for stomach sleepers would be the Brooklyn Bedding Aurora Luxe.

Brooklyn Bedding Aurora Luxe Mattress 

If you're a stomach sleeper who sleeps hot, you'll really love what the Brooklyn Bedding Aurora Luxe has to offer. It boasts several cooling components to promote maximum airflow, prevent heat retention, and keep the mattress nice and breathable. It also meets various criteria for sustainable mattress material sourcing, composition, and disposal, making it an excellent choice for eco-conscious shoppers. For $1,698, you can get Aurora Luxe's queen mattress with three firmness levels and up to seven mattress sizes.

Finding the right mattress for stomach sleepers can be quite a daunting task. The wrong mattress can leave you feeling unsupported and may even cause chronic pain in the long term. The Brooklyn Bedding Aurora Luxe has virtually everything a stomach sleeper needs. It has an even surface that's super supportive without feeling too hard, thanks to the polyfoam comfort layers. Its zoned support system creates extra pushback where you need it the most, keeping you from sinking deep into the surface. Phase change materials, copper, and cooling gel infusions make the Aurora Luxe one of the best cooling mattresses for stomach sleepers. They work hand in hand to resist heat buildup and keep the mattress cool.

Your Aurora Luxe Mattress comes with a 120-night sleep trial period with a mandatory 30-night break-in period. It is backed by a 10-year warranty that covers your mattress against manufacturing and structural defects.

Awara Doesn't Offer Refunds

A buyer complained about how Awara makes the return process as painful and stressful as possible and doesn't offer refunds. While most companies claim to offer risk-free trials and full refunds, some brands may have strict conditions and hidden charges for returning a mattress. Other companies charge return delivery and restocking fees for returns and exchanges, making it quite costly for shoppers. Rather than waiting to go through the hassle of taking legal action or reporting your unresponsive and uncooperative company to a higher authority, it's always wise to read a company's fine print and check reviews to know what you're getting yourself into before investing in a mattress.

A perfect Awara Mattress alternative would be the Molecule Hybrid Mattress.

Molecule Hybrid Mattress 

Designed with maximum body recovery and cooling in mind, the Molecule Hybrid combines the adaptive response of pocketed coils and the cushioning and contouring comfort of foam with Molecule's 5-zone support system to relieve painful pressure points where hot sleepers need it the most. It's also made with the most environmentally friendly manufacturing process, making it an ideal pick for the environment and users. The Molecule Hybrid Mattress is currently going for $1,899 for the queen-size model.

While the Molecule Mattress brand offers refund policies for its mattresses, there are certain conditions that must be adhered to. For starters, you can only request a return after using your mattress for at least 30 days from the delivery date. Plus, you must donate the mattress to a recognized charity organization and send proof of the receipt to the company. You'll then receive your refund once the mattress is removed for donation by a verified company. If you're a back or side sleeper who often sleeps hot, the Molecule Hybrid might be all you need. Its zoned support system offers additional support around the lumbar region while allowing the hips to sink in just enough for pressure relief.

Like the Awara mattresses, Molecule Hybrid beds have a 365-night sleep trial period that allows you to try your mattress risk-free before initiating a return. You also receive a limited lifetime warranty covering defects and other construction problems.

The Awara Mattress is too Soft

Some shoppers have also made complaints about the Awara Mattress being too soft. Depending on your preferred sleeping positions and body weight, you may feel your sleep surface is too firm or too soft. Unlike an overly firm mattress, which lacks pressure relief and may cause painful pressure points, a softer mattress won't give you the necessary support for healthy spinal alignment. While rotating your mattress or using a mattress topper can help add some firmness to your sleep surface, you want to ensure that you settle for a mattress that's suitable for your sleep position, body weight, and unique preferences.

If you're searching for a perfect Awara Mattress alternative, go for the Zoma Hybrid Mattress.

Zoma Hybrid Mattress 

Zoma Sleep is well known for manufacturing mattresses meant to promote recovery in athletes and individuals with active lifestyles, and the Zoma Hybrid is no exception. Unlike the flagship model, it comes with a pocketed coil support system, making it bouncier and more breathable. It's also made in the USA and features CertiPUR-US certified foams, making it an ideal pick for eco-conscious buyers. You can purchase this luxury hybrid mattress for only $999 for the queen-size model.

As a medium-firm hybrid mattress, the Zoma Hybrid boasts excellent performance in motion isolation, spinal alignment, and responsiveness, making it best suited to a wide range of sleepers. It features a layer of Triangulex Gel Memory Foam at the comfort system for quick muscle recovery and pressure-relieving sleep. It is also infused with gel to prevent heat retention, keeping you from getting too sweaty during the night. Underneath lies a Reactiv Foam layer that's bouncy and responsive to add more comfort to the surface

This hybrid mattress has a 100-night sleep trial period. If you decide within this period the mattress isn't fit for you, you can return it for free after 30 nights and receive a refund. A 10-year warranty protects your mattress against structural defects.

Poor Customer Service

A buyer made a complaint about Awara’s poor and unreachable customer service. Some mattress companies lack enough staff and resources to handle inquiries and complaints, while others don't provide their representatives with the tools and information to help clients effectively. These factors may hinder them from responding to their customers promptly and offering reliable customer service. Remember, customer service is a crucial factor to consider, especially when purchasing an online mattress. Here, you want to ensure that you opt for a company that offers free and fast shipping, generous sleep trial periods and return policies, and responsive customer support through various channels.

A great Awara Natural Hybrid and Awara Premier Mattress alternative would be the Eco Bliss Mattress from PlushBeds.

PlushBeds Eco Bliss Mattress

If you're hunting for a comfortable and durable mattress that's also ideal for the environment, the Eco Bliss might be the green mattress for you. It features an organic cotton cover, a GOLS-certified organic layer, natural latex foam, and a supportive system of CertiPUR-US-certified foam. Together, these layers help create a healthy sleeping environment without compromising comfort or support. With a price tag of $1,999, the Eco Bliss is an affordable bed compared to other hybrid latex mattresses.

Most previous buyers have reported that PlushBeds mattress company has clear policies for resolving issues and honoring guarantees. Some buyers have also stated that the company was responsive and cooperative whenever they wanted assistance. With their numerous positive reviews and ratings, you can rest assured that PlushBeds will be there when you need them the most. Their Eco Bliss mattress is among the most affordable hybrid beds on the market. It boasts two firmness levels, three height options, and up to seven sizes, making it a versatile pick for different sleepers. Plus, each purchase comes with a free luxury sheet set, a cooling mattress protector, and two pillows to help sleepers further customize their sleep surface.

PlushBeds Eco Bliss mattresses have a 100-night sleep trial period to give buyers time to test their mattresses. If after 30 days, they decide that the mattress isn't suitable for them, they may return it to the company for a full refund. If you keep your mattress, you'll also receive a lifetime warranty that covers the Eco Bliss against any structural defects.

Need Assistance with Your Awara Mattress?

If you're having issues with your Awara Mattress, you can take advantage of their 365-night home trial period and return your mattress for a full refund. However, make sure you're still within this period before initiating a refund. Awara also claims to offer a forever warranty that allows you to return or replace your mattress if it has structural or manufacturing details.

Plus, you have an option of contacting them through their social media accounts on Facebook, X, and Instagram. Their listed phone number is +1(855) 580-1382, and email is support@awarasleep.com. Finally, you can launch a live chat on their website.