Idle Mattress Review (Plush, Hybrid & Latex)
Last Updated: December, 2024
Please Note: This Post Contains Affiliate Links
IDLE CURRENTLY SHOWS ALL PRODUCTS OUT OF STOCK. WE DO NOT KNOW WHEN THEY WILL BE BACK IN STOCK. WE ARE NOT UPDATING THIS REVIEW UNTIL IDLE HAS PRODUCTS BACK IN STOCK, SO SOME INFORMATION MAY BE OUT OF DATE.
FOR A RELIABLE ALTERNATIVE, CHECK OUT REVIEW OF THE GHOSTBED MATTRESS INSTEAD.
IDLE Sleep has a variety of mattresses to choose from. The IDLE Sleep mattresses are well built and responsive, with options ranging from the low cost Idle Plush mattress, to the versatile Idle Sleep Hybrid mattress and the ultra-premium Idle Latex mattresses. In this review, we review each of them so you can decide which model is the best for you.
Idle Plush All Foam Mattress
4 / 5
Idle Talalay Latex Hybrid Mattress
4.5/ 5
Firmness
MED-FIRM
Sleep Type
Back, Stomach
Construction
Latex Hybrid
Price Range
$$$$
The Idle Sleep Hybrid Mattress Review
The Idle Sleep Hybrid is Idle's most popular mattress model, and for a good reason. Its a wonderfully versatile mattress that most people will find comfortable. You get two firmness options to choose from: medium and luxury firm. The medium is suitable for most people; it's not too soft, but not too hard. You don't sink in, but you still get contoured support with the Idle Sleep hybrid. The firm is best suited for stomach sleepers or those who just like a firmer mattress in general.
Quick Summary:
The Idle Sleep hybrid mattress is a game changer. It's a flippable cooling mattress that's designed to be one of the most versatile, universally comfortable mattresses money can buy. I loved this mattress so much, it's my go-to bed I personally sleep on every night (and believe me, when you own a mattress review website, you get a lot of mattresses to choose from). We also named this mattress the overall best hybrid mattress.
Pros
Cons
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Idle Sleep Hybrid Sleep Position Overview
My partner and I are both combination sleepers. This means we tend to not like a mattress that's suited for a specific sleep style. We tested out the Idle Sleep Hybrid for about 2 weeks to make this mattress review, and we both agreed it was our favorite Idle mattress we've tried thus far.
Since neither of us can commit to a sleep style, we loved that the Idle Sleep Hybrid appeals to just about everything. Here are our thoughts for comfort, depending on sleep position.
Back Sleepers - Buy The Idle Sleep Hybrid Mattress:
The Idle Sleep Hybrid is great for back sleepers. If you opt for the medium firmness, you can expect the perfect balance of pressure relief and support. The mattress has enough give for your hips and shoulder to sink in but still provides critical support to your lower back. (Click here to check for discounts on the Idle Sleep Hybrid)
Side Sleepers - Consider The Idle Sleep Hybrid Mattress:
Side sleepers tend to like a softer mattress, and the Idle Sleep Hybrid is right on the edge of what most side sleepers will find comfortable, but with the sleep trial Idle offers, this might be a non-issue. If you're an average weight (between 130lbs-250lbs weight), the Idle Sleep Hybrid will sink in enough to support your body for side sleepers. If you're heavier than 250, you may want a firmer mattress, if you're under 130, you may want to find something softer for side sleepers. (If you're looking for a softer mattress, like many side sleepers, check out our Nolah mattress review)
Stomach Sleepers - Buy The Firm Version of The Idle Sleep Hybrid Mattress:
The Idle Sleep Hybrid is suitable for stomach sleepers, but if you personally like a firmer feel, you may want to opt for the luxury firm option. Stomach sleepers tend to like a harder mattress that doesn't sink in as much. The Idle Sleep Hybrid can be a great choice for stomach sleepers if you opt for the firm. (Click here to check for discounts on the Idle Sleep Hybrid)
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Build Quality of The Idle Sleep Hybrid
Idle isn't cheap, and their mattress quality reflects the mid-high level price range these mattresses come in at. The cover of the Idle Sleep Hybrid is made of a Thermacool fabric that's thick but breathable. It's designed to keep you cool in the summer and warm in the winter.
The foam and coils of the Idle Sleep Hybrid also feel very sturdy and like they're made with care. The overall build quality of this mattress is superb, and it feels like a premium-level product. This makes sense, seeing as Idle backs their mattresses with a lifetime warranty and some of the industry's most competitive sleep trial periods.
Layers of the Idle Sleep Hybrid
- Cover - The cover of the Idle Sleep Hybrid mattress is made of trademarked ThermaCool material. In short, this material is designed to regulate your body temperature and keep you cool during the summer months but warm during the winter months.
- Fire Resistant Barrier - The next level of the Idle Sleep Hybrid mattress is a fire-resistant barrier. This protects your mattress in the worst-case scenario and is also free of chemicals and carcinogens.
- 1" Contouring Foam Layer - This is where comfort layer of the Idle Sleep Hybrid begins. This low-density foam allows the mattress to cradle your body and gives you the plush feel before the support foam layers kick in.
- 2" Buoyancy Foam - This buoyancy foam layer of the Idle Sleep Hybrid is what gives the bed its cooling properties and support. It's denser than the contouring foam and provides the initial stages of support. It also provides 4x better pressure relief than traditional memory foam
- 1" Transition Layer Foam - This foam layer of the Idle Sleep Hybird helps ease you into the coil layer. It provides a cushion, so you don't feel the coils and extra provides support.
- 6" Edge To Edge Coils - The coils are what makes this mattress a hybrid. If you like that bouncy feel you get from a traditional mattress, these coils are what do it. They also help extend the life of the Idle Sleep Hybrid. Without the coils, foam beds tend to develop sinkage over time. With the coils, you don't have that issue.
- Flippable - Since the Idle Sleep Hybrid is flippable, the remaining layers are just a repeat of the layers above the coils. This makes the Idle Sleep Hybrid truly unique. Most mattress companies try to pull a fast one on you by not making a mattress flippable. In most cases, there's no reason why a mattress with coils can't be flippable. Mattress companies simply make mattresses one-sided to force you to have to replace your mattress sooner. The exception to this rule is for all-foam beds. All foam beds are trickier to make flippable since you need a denser, luxury firm foam at the bottom to add the right support.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Comfort, Pressure Relief & Edge Support of the Idle Sleep Hybrid
When it comes to comfort, pressure relief and edge support, the Idle Sleep Hybrid mattress was our favorite by far. It's a perfect mixture of plush on the top, but study on the inside.
The soft top of the Idle Sleep Hybrid allows your body to sink in just enough for the deeper layers to take over and provide you that support you need to get comfortable.
Since the Idle Sleep Hybrid is a hybrid with coils in the center, edge support was great. If you have a smaller mattress (like a full or queen) and sleep with a partner, you won't feel like you're about to fall off if you sleep near the edge.
Firmness Levels
The Idle Sleep Hybrid model we tested for this Idle review was the Medium, but it also comes in a luxury firm option. The Idle Sleep Hybrid was the softest out of all of the Idle mattresses we've tested, so we'd put it at about a 6/10 on the firmness levels for the medium, but there are more firmness options available.
The luxury firm version of the Idle Sleep hybrid should be significantly firmer, coming in at around an 8-9/10. If your weight is over 250lbs, sleep on your stomach, or just like a firmer feel, you'll want to go with the luxury firm option.
If you're not sure which mattress is best for you, you can get one side medium and one side luxury firm. Once the mattress arrives, flip it over and decide which firmness options you like the best.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Motion Isolation
Hybrids tend to not have the best motion isolation, but the Idle Sleep Hybrid mattress did okay. You'll be able to feel your partner getting in and out of bed, but it won't be enough to jolt you awake.
Check out the gif below to get an idea of how this mattress transfers motion.
If you're interested in checking out the Idle Sleep Hybrid mattress after reading this review, click the button below, otherwise, keep reading to find out more about their other mattress models.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
The Idle Plush Foam Review
There isn't a shortage of all-foam and a bed-in-a-box mattresses you can buy online these days. Since starting The Sleep Shop, we've had the chance to test a variety of different mattresses. Some are great, others, not so much.
Here's our take on the Idle 14 Inch gel foam mattress and what type of sleepers this bed is best for.
Quick Summary:
The Idle Gel Foam mattress is a medium-soft cooling gel mattress that uses premium materials to revolutionize what you should expect from an all-foam bed. It's not the cheapest option, but it's backed by an 18-month sleep trial, lifetime warranty, and free returns.
Pros
Cons
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Sleeping Position Overview
The Idle 14in gel plush mattress is a medium-soft mattress which would be considered comfortable by most people. However, if you sleep on your stomach consistently, you may want a firmer mattress, like the Idle Sleep Hybrid instead.
Back Sleepers - Consider It:
If you sleep on your back, you're most likely to like a medium to medium-firm mattress with more weight to it. The Idle Foam mattress is considered a medium mattress when it comes to firmness levels and should be comfortable for most back sleepers. It was great at keeping your entire body fully supported without any sinking feelings. (Click here to check for discounts on the Idle Plush)
Stomach Sleepers - May be too soft:
Stomach sleepers may feel that the Idle Plush Foam mattress may be too soft. The foam does sink when you lie on it, which may strain your back and neck for stomach sleepers. The Idle Sleep Hybrid or Latex mattresses would be better suited for stomach sleepers, since stomach sleepers need a bit of a firmer feel. You can also go through our SleepOvation Mattress Review if you prefer sleeping on your stomach and need a mattress that will prevent excessive sinkage around your midsection.
Side Sleepers - Buy it:
Side sleepers will love this mattress. It's soft yet supportive, which is traditionally what side sleepers find to be the most comfortable. There's enough give in the foam to be able to conform to and support all areas of your body while you sleep, making it an easy pick for side sleepers. (Click here to check for discounts on the Idle Plush)
Overall Build Quality/Quality of Materials
Idle isn't a cheap brand, but with mattresses, you get what you pay for. We were very impressed with the overall build quality and design of this all-foam mattress. You can tell by the feel and the weight of this mattress that it's built with care.
It has 6 structural foam layers of the mattress, as well as a washable cover, a fire-resistant base cover to protect the mattress no matter what happens.
Nothing about this mattress design felt cheap. Everything from the weight, to the foam itself, to the cover and the pillows that came with it, everything was a quality level that justified the price. It's a high-quality foam mattress that should last for years.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Foam Layers
There are a ton of all-foam / memory foam mattresses on the market, and what makes each one unique are their foam layers. The Idle gel plush foam mattress puts cooling support at the forefront of their design. Here's some info on the foam layers of this mattress.
- "Ice Fabric" Cover: This cover of this mattress is truly remarkable. It's noticeably cooler than a traditional mattress cover, and the cooling effect lasts throughout the night.
- 1" Idle Cooling Buoyancy Foam Comfort Layer: Another cooling layer of the mattress, this Idle cooling buoyancy foam is designed to feel like traditional foam, but without that "stuck" sensation. It's a more responsive layer, which means it takes the shape of what's put on it, but once you get up/remove the object on the bed, it bounces back quicker than a traditional memory foam comfort layer would.
- Fire Resistant Barrier: This layer is of the mattress is a 100% natural cotton barrier than shields the bed from potential fire damage in the worst-case scenario.
- 3" Gel Infused Buoyancy Foam: This support layer of the mattress is what provides the quick reaction time and support of this mattress.
- 3" Idle Memory Foam: The next foam layer of this mattress provides additional support and thermal neutrality which means it's more responsive and retains less heat than traditional foam.
- 8" High-Density Foam Base: This super-thick base of the mattress provides extra stability and is one of the main reasons why the Idle foam mattresses are thicker than the industry standard. It's also around 30% more durable than other types of foam due to its super high density.
- Fireproof Cloth: This layer of the mattress is another fire-resistant one that helps in case of emergencies. It has no petroleum-based synthetic nylon or polyester either.
- Washable Base Cover: The final layer of this mattress is a washable cover that unzips so you can easily clean it.
All of these memory foam layers come together to create a 14in foam mattress, which is thicker than most others within the same price range mattress on the market.
Overall Comfort & Pressure Relief
Comfort is the #1 thing you should consider when shopping for a mattress. After all, if a mattress isn't comfortable, it doesn't matter how many layers or cool features it has, you won't like it.
We're happy to tell you that the overall comfort level of The Idle Plush Foam Mattress was great.
I'm a light weight combination sleeper, and I was able to get comfortable in multiple positions. This mattress had enough support for my spine and neck while lying on my back. It provided good pressure relief for the hips and shoulders when lying on my side; yet it was still firm enough not to cause pressure points in my neck while sleeping on my stomach.
Overall, the comfort and pressure relief level was great on this mattress, especially on tricky pressure points. The only area that Idle Sleep could improve on would be edge support. Edge support with all-foam mattresses is always tough to get right, but it was the only real comfort flaw of this bed. Aside from the Idle Sleep Hybrid, you can choose the GhostBed memory foam mattress, which has an overall sturdy construction that's perfect for edge support. Feel free to go through everything we loved about this memory foam bed in our GhostBed Mattress Review.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Firmness
According to Idle, this mattress comes in at around a 4.5-5.5 on the firmness scale. This makes it a true medium, but for heavier sleepers, it may feel softer. This firmness level is good for relieving pressure points in most people.
For me, someone whose weight is under 250lbs, it felt like a true medium mattress. However, without additional support coils like you'll find in their hybrid, if you're heavier, it will definitely feel softer.
Motion Isolation & Motion Transfer
Memory foam mattresses are known for having great motion isolation, with a minimal amount of motion transfer, and this mattress was no different. As you can see, you can make a fair amount of ruckus on the bed without knocking over a glass of water. Nice!
Cooling Properties
It felt like the entire build of this mattress was centered around keeping you cool at night. The cover itself provides a cooling effect to the touch while the buoyancy foam layers help dissipate heat throughout the night while you sleep.
Overall, if you're one of the hot sleepers, this mattress makes a huge difference in how cool you stay at night. If you're interested in checking out the Plush after reading this mattress review, click the link below.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
The Idle Talalay Latex Hybrid Review
Quick Summary:
The next mattress up for review is Idle's premium Talalay latex hybrid mattress. The organic latex has a springier feel than memory foam, and offers extra cooling features, but does also feel firmer overall even though it has the same firmness rating. Here's a quick overview of what we thought about this mattress.
Pros
Cons
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Sleeping Position Overview
If you're one of the stomach or back sleepers with pressure points who prefers a slightly firmer feel, this mattress is an incredible. It's one of the better medium-firm mattresses we've tested. However, if you like a softer feel, like side sleeperes, it won't be a great choice.
Back Sleepers - Buy It:
If you're a strict back sleeper, the support this mattress provides will feel great. You feel more like you're sleeping "on" the mattress instead of "in" the mattress like you get with the all-foam bed. (Click here to check for discounts on the Idle Latex mattress)
Stomach Sleepers - Buy It:
Stomach sleepers will love this bed more than any other sleep style. Since you need a very flat surface with minimal give to keep your spine aligned while stomach sleepers like you sleep, the Talalay latex's naturally firmer feel is a great match. (Click here to check for discounts on the Idle Latex mattress)
Side Sleepers - Pass:
For side sleepers, this mattress will most likely be too firm. Sleeping on my side on this mattress almost instantly gave pressure points in my shoulders and hips. Side sleepers will like a bed that has more give.
Build Quality & Materials
After doing this mattress review, we found the overall build quality of the Idle Talalay Latex hybrid mattress was superb. Everything from the stitching to the springs felt premium and long lasting. Not unlike the memory foam mattress, the Idle Talalay Latex hybrid mattress has multiple layers, each providing a unique comfort factor that contributes to the overall feel of the bed.
One thing we did notice that needs to be mentioned is that this bed is HEAVY. In fact, a queen size had to be delivered via FedEx freight. Latex is a heavier material than other memory foam materials so you'll need at least two strong people to properly set up the mattress. If you're older, or live alone, white glove delivery (done for you set up) is highly recommended.
However, one great thing about this mattress is the carrying handles it has on the sides. Since it's a heavier mattress, these handles make the bed MUCH easier to move around.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
While this bed may feel like a larger up-front investment, a latex mattress will last longer than a foam one will. This bed could very well last 25+ years with proper care, as opposed to the standard 5-10 years of a lower cost alternative.
Layers
If you're curious to know exactly what this mattress is made of, here's a quick summary of all of the layers that make up the Idle Talalay Latex Hybrid mattress.
- Layer 1 - Cover & Yard Rosettes: The first "layer" is the cover on the mattress. It's an all natural organic cotton that's wrapped around the entire mattress. It provides great airflow for a cotton cover and is more eco friendly and healthy because it's held down with soft yarn rosettes rather than glue.
- Layer 2 - Wool Transition Layer: Right under the cover, there's 1" of natural wool quilted into the cover. This layer adds extra softness and comfort, and also provides a transition layer barrier between you and the following latex comfort layers.
- Layer 3 - 100% Latex: This is where things get interesting. Idle has a generous 3" of 100% Talalay latex as the next layer. Talalay latex is open cell and very breathable. It also has anti-microbial properties which makes it great if you're worried about the longevity of the mattress.
- Layer 4 - Coil Support: The next layer is the edge-to-edge pocked springs. These springs give the mattress a more traditional feel and springiness. They also give the mattress its responsiveness and aid in promoting good airflow.
- Double Sided: The following layers are an exact replica of the layers above, but in reverse. This makes the mattress 100% flippable and able to be used whether its rightside up or upside down.
Comfort, Pressure Relief & Edge Support
We tested this mattress with a back sleeper, stomach sleeper and side sleeper. The back and stomach sleepers both absolutely loved the mattress. Pressure relief for the lower back and neck was noticeable right away and the layer was soft yet supportive. However, the side sleepers felt differently. If you sleep mostly on your side, this mattress won't offer good pressure relief since it has a firmer layer. In fact, if you're light weight (weight under 200lbs) and sleep on your side, the mattress may actually create new pressure points.
While this bed is great for back and stomach sleepers, it's also worth noting that is has excellent edge support. Since it has edge-to-edge coils, you get just as much support on the edge of the bed as you do near the center. This is great for couples who share a smaller bed.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Firmness
The Idle Talalay Latex Hybrid is rated as a medium, but we found it to be firmer than most other medium mattresses we've tested. Since you have the option of either a medium or luxury firm, keep in mind that the firm should be reserved for those who love a very hard bed with very little give.
Just like in Idle Sleep Hybrid, the Latex Hybrid is flippable, and you can customize your firmness level on either side. If you're unsure if the medium will be firm enough for you, you can get one side medium and one size firm.
Overall, this mattress in the medium level comes in at around a 7/10 on the firmness scale.
Motion Isolation
A hybrid mattress like the Talalay Latex hybrid mattress is always going to have some motion transfer. Since the core of the bed is made out of springs, it's going to be more responsive, but also transfer more motion. As you can see, the motion isolation wasn't nearly as good as the all-foam bed, but still decent for a hybrid style mattress.
Cooling Properties
Latex is generally a cooler material to make a mattress out of. However, the organic cotton cover offsets this. Yes, the mattress is breathable, but it's no cooler than the all-foam bed with the cooling cover.
The springs and open cell latex offers good overall cooling, but it wasn't as dramatic of an immediate effect as the all-foam with the cooling cover. However, it did hold a consistent temperature throughout the night, whereas the all-foam with the cooling cover got warmer over time as it absorbed body heat. If you're specifically looking for a cooling mattress, this one is good, but not great. Alternatively, you can go for the Amerisleep Mattress which is touted as one of the best cooling mattresses on the market. Our Amerisleep Mattress Review has everything you need to know about Amerisleep mattresses to help you decide the right model for your cooling needs.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Buying Experience
Buying a mattress online can be scary. It doesn't matter how many reviews you read; you never truly know how you're going to like a mattress until you sleep on it.
The industry standard for an in-home sleep trial is about three months, with some companies offering free returns, and others requiring a restocking fee.
The industry standard for a mattress warranty is about ten years.
Idle blows these numbers out of the water. They offer an 18 month sleep trial time period and a lifetime warranty with free returns. As far as risk-free online mattress shopping goes, this company is a leader. One other thing to note - you also get free shipping and returns if you end up not liking the bed.
Frequently Asked Questions
Are Idle Mattresses Good?
Yes, Idle mattresses have some of the best overall quality for the price. They're a newer company in the mattress industry, but have managed to build up a great reputation since their launch. They have a wide range of mattresses, including less expensive entry-level foam mattresses and ultra premium latex mattresses.
What Are Idle Mattresses Made Of?
The material of the Idle mattress depends on the model. Their most popular model, the Idle Sleep Hybrid, is made of a proprietary buoyancy foam material with a pocked coil core. This material is more responsive and cooling than traditional memory foam. The all-foam mattress models use the same foam, but with a core of support foam, and the latex models either use talalay latex or dunlop latex combined with pocked coils.
Which Idle Mattress Is The Best Quality?
The best mattress in terms of quality made by Idle Sleep is the Idle Talalay Latex Hybrid. The Idle dunlop and Idle Sleep Hybrid are a close second, with the Idle plush and gel foam beds as the lowest quality, and least expensive options.
How Much Does an Idle Mattress Cost?
Prices on various Idle Sleep mattress models range anywhere from less than $1000 for the Idle foam, to over $2000 for larger latex models.
Can You Flip Idle Sleep Mattresses?
Yes, you can flip the Idle Sleep Hybrid, as well as the Idle Talalay Latex and Dunlop Latex mattresses. The all-foam models are not flippable.
How Long Will The Idle Sleep Mattress Last?
Idle Sleep uses premium materials in their mattresses, so you should expect them to last 10-15 years on average.
Where Should I Buy The Idle Mattress?
The best place to buy and Idle mattress is direct from Idle. They often run promotions, and by buying direct, you ensure you're getting a genuine product backed by Idle's incredible lifetime warranty.
Conclusion
Overall, we don't have much bad to say about the Idle Plush Foam Mattress or the Idle Talalay Latex Mattress. They're both made with care and are a great choice for different situations. Idle's sleep trial period, return policy and warranties are unmatched, making them a great option when it comes to buying a bed online.
Idle is running an amazing sitewide sale right now today, [Current_date Format='F J, Y']. Get this deal before time runs out!
Courtney is the reason The Sleep Shop exists. She’s a Seattle native with a passion for healthy sleep. She graduated from Seattle Pacific University with a major in marketing. She started The Sleep Shop to help friends and family choose a good mattress, and helped grow the site to what it is today. She does most of the product testing and reviews.
Learn More About Courtney
i have a California King waterbed. Will this mattress in CA king fit and work in our frane into we get a new one?
As long as the frame is a standard size for a CA king, it should be fine, but Idle has incredible customer service, and you should be able to get on chat with them to make sure. Check out their site here if you want to make sure.
Why do you link our names to other websites about beds, etc? Seen it in a lot of comments.
I’m not quite sure what you mean Oliver. Although, when someone leaves a comment, they have the option to add an email and website address. Sometimes competitors will leave fake comments in an attempt to get a link placed on a page. It’s not something people who own the website do, rather, people who leave comments try to do. Your name is not linked, because you didn’t add a link. Hopefully that’s useful info!
I absolutely can’t stand it. I have tried it for 6 months and hate it more than I did the first day. You sink into it like a waterbed and struggle to move. So if you are restless or overweight- I wouldn’t buy. The warranty is a joke in that you can send it to the dump which It’s perfectly good and new and get a refund or you can find some non profit to donate it too but what happens is no one will take a used mattress so that isn’t really a true return. I don’t want to put it at a dump but I’m going to be out another 1k on another brand. I did tons of research and all rave reviews. I can’t imagine I’m the only one. Even my dog doesn’t really like it- 🙁
I purchased an Idle Sleep mattress in November, didn’t receive it until February…which was fine and I thought they had good customer service in working through that. But now, I’ve determined that the bed sleeps too hot for me, so I sent them an email to say that I wanted to return the bed and receive a refund. They replied, asking if I’d like to try a cooling topper for free, which I responded yes. I have yet to hear from them again or receive anything from them. I have sent multiple emails to them to followup and have heard nothing. Very disappointing that this company is trying to ghost me.
A once highly responsive company, Idle Sleep appears to have gone dark. I’ve had the Hybrid medium (both sides) for a year now. Mu first attempt to fix the issues experienced netted a foam topper which only made the pain points worse no matter which side was facing down.
Their onlin chat has been removed, the phone number I have only gives a busy signal, and my daily email requests for a refund have not been answered.
Don’t buy from this company.
Idle has filed for bankruptcy. I just confirmed with one of the payment plan companies that finances through them. We’re all screwed with this lousy mattress. I have a “luxury firm” mattress that i sink into as if i weighed 7218 pounds. I don’t. I’m 6′ and 170 lbs. I literally sink into the mattress. So annoyed.
My idle sleep is too hard. Wish we could exchange mattresses. Been dealing with a lease company and trying to send back mattress no luck.
Do not buy this mattress. The company is out of business. You cannot return a mattress. The chat is down on the website, the phone does not work. No one answers s text or email.
Do not buy!
Just worth noting, if you look up idle sleep on better business bureau or consumer affairs, etc. You will see they have terrible reviews. We returned our mattress through them but then they have been refusing a refund stating “back end issues”. Which seems to be a normal thing for them…
Scott, you’re not wrong.
We’re actually no longer working with Idle for reasons similar to what you mentioned. I’m not sure if you’re still looking for a new mattress, but like the start of this review says, GhostBed offers a similar product to Idle, but with much better customer service and overall quality.
Thanks for sharing your experience, I hope it gets worked out.
All these beds sucks
I bought from this company when they had the buy one get one free. I had purchased the luxury firm from them. When I received my order it was 1 luxury firm and then a medium. From then on it was a headache. Their responses to the emails, phone calls, chat and however else I tried to get them to correct it. They then sent a luxury firm which had machine oil all over it. Trying to get anyone to listen was a joke. We finally agreed that they would refund 70% of the purchase. After over 3 weeks and then finally getting a message that the refund was taken back because they didn’t have the funds to return it. I finally threw my hands in the air contacted my credit card company and then received the full amount back after they sent a to pick up the mattress. DON’T BUY FROM THIS COMPANY THEY ARE NOT ONES THAT IS A REPUTABLE COMPANY
I Purchased the Idle Sleep Mattress and when it came the box spring material was torn, you all promise to give me a $50 credit and I never received it. I did that trying to keep you from sending me another box spring.
I bought an IDLE latex hybrid mattress & shortly afterwards, my side began dipping. I contacted the co who told me to send pics of it and measurements, which I did. I kept being told a replacement was on its way and it never was. They kept making excuses & I was asked again for pics /measurements, which I told them I sent them already!
They NEVER honored their warranty and are liars! And you can’t call them as no one answers & no one calls you back either. It’s either messaging them on their site or emailing them.
They lie…AVOID this company